Blondie's Windows – Website Policies
Welcome to Blondie’s Windows. We’re committed to maintaining the trust and confidence of our visitors and customers. Below, you’ll find important information about how we handle your data, our terms of service, and what you can expect when you choose us.
1. Privacy Policy
Information We Collect
We collect personal information from you when you:Contact us via our website, phone, or emailSchedule a service appointmentSubscribe to our newsletter or promotions Complete a quote or feedback form. This information may include your name, address, email, phone number, and any notes related to your window cleaning service request.
How We Use Your Information
We use your information to:Schedule and confirm appointmentsProvide accurate quotesSend service-related updates or promotions (if opted in)Improve our services and website.
Data Security
Your personal information is securely stored and only accessed by authorized personnel. We do not sell or rent your information to third parties.
Third-Party Services
We may use third-party platforms (such as Google Ads, Google Analytics, or scheduling tools) to enhance our service offerings. These platforms may collect basic usage data (cookies, IP address, etc.) to provide insights and ads.
Your Rights
You can request to:
View the data we have about you
Correct any inaccuracies
Delete your personal data
To make a request, contact us at: contact@blondieswindows.com
2. Terms of ServiceService Area
We currently serve customers across Oakville, Burlington, Milton, Mississauga, Toronto, and surrounding areas.
Scope of Services
We provide professional exterior window cleaning, eavestrough (gutter) cleaning, power washing, and house washing services.
Service Appointments
Appointments are scheduled in advance by phone, text, or our online form.
We require access to outdoor water and exterior areas of the home.
Clients are not required to be home for exterior-only services.
Cancellations and Rescheduling
We require 24 hours’ notice for cancellations or rescheduling. Missed appointments without notice may be subject to a cancellation fee of $50.
Payments and Refunds
Payment Methods
We accept:
Credit card (Visa, MasterCard, Amex)
E-transfer
Cash or cheque (by arrangement)
Payment is due upon completion of service unless otherwise agreed upon in writing.
Satisfaction Guarantee
If you're not satisfied with the service provided, contact us within 48 hours and we’ll return to address any concerns at no additional cost.
Refunds are offered at our discretion and may be issued if we are unable to rectify the issue.
4. Safety and Liability Insurance
Blondie’s Windows is fully insured for liability and workplace safety. We carry commercial general liability coverage and WSIB for all team members.
Damage Waiver
While we take every precaution to prevent damage, we are not responsible for:
Pre-existing wear or damage to windows, screens, seals, or paint
Damage caused by improper installations
Incidents due to inaccessible or unsafe surfaces
Any significant findings will be reported to the client before service.
5. Promotions and Discounts
Any promotional pricing or discounts offered are subject to availability and valid only during the period stated. Offers cannot be combined unless explicitly noted.
Agent, volume, and seasonal discounts may require minimum service amounts.
6. Online Advertising Disclosure
We advertise online using platforms like Google Ads and Meta (Facebook/Instagram). These platforms may use cookies to display relevant ads to users. You can opt out of personalized advertising through your browser settings or by visiting the Google Ads Settings page.
